Mai Laundry

Privacy Policy:

“All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties”.

“The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted”.

Terms & Conditions:

MAI LAUNDRY APP - LLC - O.P.C (MLA) (hereinafter "Company") services are provided subject to your ("Customer") compliance and acceptance with the terms and conditions set forth below.

Please read the following agreement carefully. "Customer" use of any of Company's services indicates an agreement to be bound by the terms and conditions set forth below.

Items which are given to "Company" for cleaning / repairing will be termed as article(s) in this agreement.
This agreement is strictly between Company and the Customer and does not in any way constitute or imply any relationship with any other parties.
As a condition to using any of Company's services, and for the mutual benefit of both Company and the Customer, the undersigned ("Customer") agrees to the following terms and conditions:
All garments/linen/fabrics are handled with greatest care but owing to the conditions of the articles or non apparent/non-visible defects in its material there is a POSSIBILITY OF DISCOLOURING OR SHRINKAGE. Such garments are accepted for cleaning at OWNER'S RISK and company will not accept any responsibility for it.
Company will use reasonable efforts to try to ensure that washing, drying and folding/hanging services are maintained at a high level of quality.
Company due to time constraints does not read manufacturer suggested care and washing / drying labels, and will not responsible for garments labeled "hand wash only" or "dry clean only".
Company accepts no liability for "special care" and delicate items that require special attention to be cleaned.
Company accepts no liability for items whose loose color, specially when color of one part of the garment gets on the other part.
Company is not responsible for any article which is left beyond 30 days. After this period, if any discount was given on this order at the time of pickup shall be removed and a storage fees shall be charged 12% per month on the total invoice amount. Article not claimed within three months shall be handled appropriately by Company and be sold to recover the billed charges.
Company reserves the right to refuse cleaning any garment.
Removal of stain is a part of the process but, complete removal of stains can not be guaranteed and will be processed at customer's risk.
Company is not responsible for loss of or damage to any personal or non-cleanable items left in the article such as money, jewelry, or anything else.
In case of any loss or damage Company can reimburse up to a maximum of five (5) times of its processing (laundry / dryclean) cost (decision remains with Company if any reimbursement has to be done) only if Customer is able to produce the bills. Compensation shall be provided in form of services and no cash will be given to customer.
Customers are requested to count the articles at the time of delivery and inform the delivery man in case of missing articles. Incase delivery was completed in the absence of the customer, Customer has to right to claim a complaint (missing/damage) within 24hr from the delivered time. Any quality related claim after the stipulated time shall not be entertained.
Any quality/missing related claim after the stipulated time shall not be entertained.
Customer might get regular updates (Calls / SMS / Email / App Notification) from Company of transactional and marketing in nature, if customer wants to stop it then Customer has to register a request with Customer Care Department of Company.
Company shall not be held responsible for any ornaments/ jewellery fittings on the garment.
Any loss/damage/delay due to FORCE MAJEURE conditions, Company is not liable for any compensation or reduction in charges.
We accept no liability for any loss or damage of the articles arising due to fire, burglary etc. beyond conduct or any other similar unforeseen causes.
Some process/items may require additional period to process. No deduction on billed amount or claim can be initiated against in respect of delays.
Tariff for designer wear will be decided on a case to case basis depending on the complexity of garment, the same shall be communicated to customer after it is examined by the expert at the processing center.

Payment Terms

Company does not provide printed bills, and invoices will be sent by e-mail only on registered email id.
Customer has to pay the entire amount either while ordering or as per the option selected in the app.
Vat will be charged over and above the rates mentioned in the App
Any cashback provided to customer will be given to customer as services and no money will be given back to customer in any case. This cashback amount will be added to customer's MLA account.

Cancellation / Refund Policy:

Any extra amount paid by customer for retail order can be refunded by the company if customer ask.
Balance available in "Prepaid" plans are non-refundable and cannot be transferred to any other customer.
In case company deny to process any article because of any reason, the order amount for that article will be refunded to retail customer or will be added to prepaid balance for prepaid plan customer.
If customer wants to cancel the order because of any reason, then the request for cancellation has to be placed within 2 hr of pickup of articles.
Once order is punched and processed, order can't be cancelled.

Coupons & Discounts:

Coupon can only be applied by customer using MLA mobile app on available platform.
Once order placed and invoice is generated coupon can't be applied.
No two or more discounts / coupons / offers can be clubbed together.

Privacy Policy:

Company never sell your personal information like phone number, address or email id with any third party.
Company may hire other companies to provide limited administrative and communication services on companies’ behalf, such as hosting sites, the processing and delivery of mailings, providing customer support, or providing credit card processing services. Company has the right to disclose your Personal Information to these third-party companies for the purpose of administering and maintaining the Site and App's features, functions and operations. Those companies will be permitted to obtain only such Personal Information as necessary for them to deliver the respective services, and we do not authorize these companies to use your Personal Information except for the sole purpose of providing those services requested by us.

Data Protection Policy

All personal data will of course be treated confidentially. The data necessary for the development of the business will be stored and, if necessary, within the framework of the handling of the order. MLA have implemented a variety of security measures to maintain the safety of personal information. This includes encryption, access control, secure software development practices, and regular security assessments.

User Rights Policy

MLA user have rights to access the personal data we hold about them. Request the correction of incorrect or incomplete data. Request of deletion of their personal data.